Privacy Policy

Last Updated: October 16, 2026

Ontime Conveyance (“Ontime Conveyance,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request a quotation, contact us, place an order, purchase shipping containers or related products, arrange delivery, or otherwise interact with our services.

This Privacy Policy describes our personal information practices. Where applicable law requires consent or a specific privacy choice, we will provide the relevant notice or choice.

1. About Ontime Conveyance

Ontime Conveyance supplies shipping containers, modified containers, storage containers, and related products to customers across the United States through its online store.

Orders may be fulfilled through suppliers, and dispatch locations may vary by product. Our business contact address may differ from the dispatch location of a particular product.

For questions regarding this Privacy Policy, your personal information, or a privacy-related request, you can contact us using the details below.

Business Name: Ontime Conveyance
Business Address: 4999 S 12th Ave, Tampa, Florida 33619, United States
Email: sales@ontimeconveyance.com
Phone: +1 656 216 5009

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide to Us

When you place an order, request a quotation, submit a form, contact us, or otherwise interact with our website, we may collect information such as:

Full name
Email address
Telephone number
Billing address
Shipping or delivery address
Company or organization name, where provided
Order and transaction information
Products purchased or inquired about
Product specifications and configuration requests
Quotation and inquiry details
Delivery instructions
Information submitted through contact, inquiry, or quotation forms
Communications with our customer support team
Photographs, documents, or other supporting information relating to a return, refund, delivery issue, or product concern

For container deliveries, we may also collect information about the delivery location, site access, unloading arrangements, and other requirements where reasonably necessary to arrange transportation and delivery.

We collect information that you provide directly to us, as well as certain information that may be generated automatically when you interact with our website.

You should provide only information reasonably necessary for your inquiry, quotation, order, delivery, return, refund, or other interaction with us.

3. Product Inquiries and Quotation Requests

If you submit a product inquiry or request a quotation, we may collect and use the information you provide to:

Identify the product you are asking about
Respond to your inquiry
Provide product information
Check or communicate product availability
Provide pricing or a quotation where applicable
Discuss product specifications, configurations, or modification requirements
Communicate applicable delivery information
Respond to follow-up questions
Maintain records of the inquiry or quotation request

Submitting an inquiry or requesting a quotation does not, by itself, create an order or contract.

Information relating to an inquiry or quotation may be retained for reasonable business, recordkeeping, customer service, legal, or other applicable purposes.

4. Payment Information

When you make a purchase, payment information may be collected and processed by the payment method or payment service provider available through our checkout.

Depending on the payment method selected, the applicable payment provider may collect information necessary to authorize and process your transaction.

Ontime Conveyance may receive transaction-related information such as payment status, transaction references, payment method type, amount, and relevant billing details.

Where payments are processed by third-party payment providers, we generally do not directly store complete payment-card numbers. The actual handling of payment information depends on the payment service used for your transaction.

Payment providers handle information according to their own privacy policies, terms, and security practices.

Available payment methods and applicable payment requirements are displayed at checkout or communicated through the relevant ordering process.

For your security, do not send complete payment-card numbers, passwords, PINs, or other sensitive payment credentials through ordinary email.

5. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, depending on the website technologies and services in use.

This information may include:

IP address
Browser type and version
Device type
Operating system
Approximate geographic location derived from an IP address
Referring website
Pages visited
Date and time of visits
Time spent on pages
Website interactions
Cookie identifiers
General website usage information

This information may be used to operate, secure, maintain, troubleshoot, and improve our website and services.

The information collected depends on the website configuration, the services enabled, and the privacy choices available to visitors.

6. How We Use Your Information

Ontime Conveyance may use personal information for legitimate business purposes, including to:

Process and fulfill orders
Respond to product inquiries
Prepare quotations where applicable
Communicate product information and availability
Process payments and verify transactions
Arrange shipping, transportation, and delivery
Coordinate delivery with carriers and logistics providers
Communicate about orders, scheduling, and delivery requirements
Process eligible returns and refunds
Review reported product or delivery issues
Provide customer service
Verify transactions and prevent fraudulent or unauthorized activity
Maintain business and transaction records
Improve website functionality and performance
Understand how visitors use our website
Troubleshoot technical problems
Maintain website security
Communicate important information about products, services, and orders
Comply with applicable legal and regulatory requirements
Enforce our policies and protect our legal rights

We may also use contact information to provide updates directly related to an inquiry, quotation, purchase, delivery, return, refund, or customer service matter.

Where required by applicable law, we will rely on an appropriate legal basis or obtain consent before processing personal information.

7. Shipping Container Orders and Deliveries

Because shipping containers are oversized products that may require specialized transportation, certain customer information may need to be shared with transportation providers, carriers, drivers, logistics partners, suppliers, or other parties involved in completing an order or delivery.

This information may include:

Customer or recipient name
Telephone number
Delivery address
Order information
Product type and relevant specifications
Delivery instructions
Site-access information
Scheduling details
Other information reasonably necessary to complete delivery

We provide relevant information to service providers and other parties only to the extent reasonably necessary for the applicable order, delivery, logistics, or related service, subject to applicable law.

If additional delivery coordination is required, we may use your contact information to communicate about access requirements, scheduling, delivery arrangements, delays, or other delivery-related matters.

The information shared will depend on the product, delivery arrangements, and service providers involved in fulfilling the order.

8. Returns, Refunds, and Product Issues

If you contact us regarding a return, refund, delivery issue, incorrect product, or other product-related concern, we may collect information reasonably necessary to review and handle the matter.

This may include:

Order or transaction information
Product identification information
Description of the reported issue
Photographs or videos
Supporting documents
Delivery information
Relevant communications
Other information reasonably necessary to review the request

We may use this information to assess the request, investigate the reported issue, communicate with the customer, coordinate delivery-related arrangements, process an approved return or refund, and maintain appropriate business records.

Returns and refunds are handled in accordance with our Returns & Refunds Policy, applicable order terms, and applicable law.

For information about return eligibility, return procedures, return transportation costs, refund processing, and other applicable requirements, please review our Returns & Refunds Policy on our website.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate website functionality, remember preferences, maintain shopping-cart and checkout functions, understand website usage, maintain security, and improve the customer experience.

Cookies are small data files stored on or accessed through your device when you visit a website.

Depending on our website configuration and the technologies in use, cookies and similar technologies may be used to:

Keep the website functioning properly
Maintain shopping-cart functionality
Support checkout processes
Remember user preferences
Improve website performance
Measure website traffic
Understand visitor interactions
Support security and fraud prevention
Support advertising or marketing functionality where applicable

Some cookies may be necessary for the operation of our website, while others may be provided by third-party services.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the operation of some website features, including shopping-cart or checkout functionality.

Where required by applicable law, we will provide appropriate notice and obtain consent or offer relevant privacy choices before using non-essential cookies or similar technologies.

10. Analytics and Advertising Technologies

We may use analytics, advertising, or measurement technologies to understand website traffic, evaluate advertising effectiveness, and improve our website and services.

Where these technologies are enabled, they may collect information about website visits, page interactions, advertising interactions, or conversions through cookies, tags, pixels, or similar technologies.

Depending on the services implemented on our website, third-party analytics or advertising providers may process information according to their respective privacy policies and applicable terms.

The information collected and the purposes of processing depend on the tools enabled on our website and the services used.

Where required by applicable law, appropriate consent or other required privacy choices will be provided for relevant technologies.

11. How We Share Information

Ontime Conveyance does not disclose personal information indiscriminately.

We may share information with service providers and other parties when reasonably necessary to operate our business, provide requested services, fulfill transactions, or comply with applicable requirements.

These parties may include:

Payment processors and financial service providers
Shipping and transportation companies
Carriers and logistics providers
Suppliers involved in fulfilling orders
Website hosting providers
E-commerce technology providers
Email and communication service providers
Customer support services
IT and security providers
Analytics providers
Advertising and measurement providers
Fraud prevention services
Professional advisers
Service or inspection providers where relevant to a product or customer matter
Government or regulatory authorities where legally required

We generally provide these parties with only the information reasonably necessary for their applicable business, transaction, service, legal, or operational purpose.

Service providers may process information on our behalf or according to their own applicable terms and privacy obligations.

Where required by applicable law, we will provide relevant disclosures and privacy choices concerning information sharing.

12. Sale or Sharing of Personal Information

Ontime Conveyance does not sell personal information in exchange for money as part of its ordinary business operations.

Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly. Depending on the technologies implemented on our website and the laws applicable to your information, certain advertising or analytics activities may be subject to additional disclosure or opt-out requirements.

Where applicable, we will handle relevant privacy requests and disclosures in accordance with the law.

13. Legal Requirements and Protection of Rights

We may disclose personal information where we reasonably believe disclosure is necessary to:

Comply with applicable laws or regulations
Respond to a lawful court order, subpoena, or government request
Investigate suspected fraud or unauthorized activity
Enforce our agreements and policies
Protect our legal rights
Protect the security of our website or business
Protect customers and other individuals
Prevent misuse of our services
Establish, exercise, or defend legal claims

Any disclosure will be handled in accordance with applicable legal requirements.

14. Business Transfers

If Ontime Conveyance is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information associated with the business may be transferred as part of that transaction, where permitted by applicable law.

Any such transfer remains subject to applicable legal and privacy requirements.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when sharing information online and should avoid submitting unnecessary sensitive information through website forms or other communications.

16. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information as necessary to:

Fulfill orders
Respond to inquiries and quotation requests
Maintain transaction records
Arrange or document deliveries
Process returns and refunds
Provide customer service
Resolve disputes
Prevent fraud
Maintain business records
Satisfy legal, accounting, tax, regulatory, or other applicable requirements
Establish or defend legal claims

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal or business requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our procedures and applicable law.

17. Your Privacy Rights

Depending on where you reside and the laws applicable to your personal information, you may have certain privacy rights.

These may include the right to request:

Access to certain personal information
Correction of inaccurate information
Deletion of certain personal information
Information about how your personal information is processed
A copy of certain personal information
Withdrawal of consent where processing depends on consent
An objection to or restriction of certain processing
An opt-out from certain marketing communications
An opt-out from certain advertising or data-sharing activities where applicable

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy-related request, contact us using the contact details provided in Section 24. We may need to reasonably verify your identity before completing certain requests.

We will review and respond to privacy requests in accordance with the legal requirements that apply to the request.

18. Florida Residents

Ontime Conveyance lists a business contact address in Tampa, Florida. Privacy rights and obligations depend on the applicable law and the circumstances in which personal information is collected or processed.

Where applicable law provides specific rights concerning personal information, eligible individuals may submit requests using the contact details in Section 24.

Any request will be reviewed and handled in accordance with applicable legal requirements.

19. Children’s Privacy

Our website and services are intended for individuals who are legally capable of purchasing our products and are not directed toward children.

We do not knowingly seek to collect personal information from children through our commercial services.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where necessary.

20. Email and Other Communications

Customers may receive communications relating to:

Product inquiries
Quotation requests
Orders
Payments
Shipping and delivery
Returns and refunds
Customer service
Product or delivery issues
Security or transaction verification
Other relevant business matters

These communications may be necessary to respond to customer requests, administer transactions, or provide requested services.

Where permitted by applicable law, we may also use contact information to send promotional information about our products, services, offers, or other business updates.

You may opt out of promotional email communications by using an unsubscribe option provided in the message, where available, or by contacting us.

Opting out of promotional communications does not necessarily prevent us from sending transactional or service-related messages when necessary.

21. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Ontime Conveyance does not control the privacy practices of independent third-party websites or services. We encourage customers to review the applicable privacy policies before providing personal information to another website or service.

Where a third-party service processes information as part of a transaction or service requested by the customer, that third party may handle information according to its own privacy policy, terms, and applicable requirements.

22. Fraud Prevention and Transaction Verification

We may process certain order, payment, device, or transaction information to detect and prevent suspected fraudulent, unauthorized, or abusive activity.

Where reasonably necessary, transactions may be subject to additional verification before an order is fulfilled.

We may use relevant information to investigate suspicious activity, protect our customers and business, and comply with applicable legal requirements.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technologies, service providers, or applicable legal requirements.

When changes are made, the updated policy will be posted on our website with a revised “Last Updated” date.

We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.

24. Contact Ontime Conveyance

If you have questions about this Privacy Policy, how we handle personal information, or a privacy-related request, please contact us: